TY  - BOOK
AU  - Boers, Arthur Paul
TI  - Never call them jerks: healthy responses to difficult behavior
SN  - 1566992184
U1  - 250 BOE 
PY  - 1999///
CY  - Bethesda, Md
PB  - Alban institute
KW  - Church
KW  - Church administration
KW  - Conflict management
KW  - Pastoral care
N1  - Includes bibliographical references
ER  -